How Does Solis Support Global Solar and Energy Storage Projects?

Inside Solis' Golden Seeds Training Program, Global Service Network and C&I Energy Storage Delivery Capabilities.

As solar and energy storage projects expand globally, reliable technical support and localized service are essential. At Solis, long-term service excellence means investing in people, strengthening local teams and connecting global expertise with customer needs.

From October 14 to 16, 2026, Solis held its first Global Service Golden Seeds Hands-on Training Program at its Ningbo headquarters to strengthen technical expertise and energy storage delivery capabilities.

Key Takeaways

● Global Training: Three days of hands-on training led by 10+ instructors.

● Service Network: 108 service centers and stations worldwide, supported by 300+ professionals.

● C&I Energy Storage: Over 3 GW in cumulative global shipments of 50–125 kW C&I hybrid energy storage inverters.

● Localized Support: A 2-hour response and 24-hour problem-resolution standard being extended overseas.

● Partner Enablement: Free on-site support for partners' first C&I ESS installation and commissioning.

1. How Does Solis Train Its Global Service Teams?

Golden Seeds Program: Turning Knowledge into Practical Skills

The three-day Golden Seeds Program brought overseas frontline technical professionals to Solis headquarters for theoretical learning, hands-on practice and on-site observation.

Led by more than 10 instructors, training covered five key areas:

● Energy storage inverters

● Residential Energy Storage Systems (ESS)

● Commercial and Industrial (C&I) ESS

● SolisCloud monitoring and management

● Service procedures and policies

The program aimed to strengthen technical expertise, practical installation skills and localized service delivery.

At the opening session, two Solis representatives shared their expectations for the program.

Henry:

    "That's exactly why we launched the Golden Seeds Program — you are the first batch of our most promising talents, and I expect you to fully master our products here and then back to inspire and elevate your teammates around the world."

Chaz:

    "The curriculum combines theoretical learning and hands-on practice, with emphasis placed on practical training to help you become competent in energy storage business delivery."

The Golden Seeds Program goes beyond individual training. By encouraging participants to share their knowledge and experience with local colleagues, Solis aims to extend the benefits of technical training across its global service organization.

Voices from the Golden Seeds Participants

The program also provided an opportunity for colleagues from different markets to connect, exchange experiences and strengthen collaboration.

Edouard:

    "Thank you @Robert @Molvina @Zoe for the training and the remarkable organization. I hope we will meet again soon for part 2."

Carlos:

    "It was very nice to meet you all, very glad to have this team, hope we can continue working together and sharing in the future! Thanks HQ team to make this happen!"

Elisabetta:

    "I've arrived home safely, taking with me the wonderful emotions and memories of these fantastic days. A big thank to @Robert @Molvina and all HQ for organizing the training and for the amazing hospitality! It's been a truly special experience!"

These experiences reflect the collaborative spirit behind the program and the value of building a connected, knowledgeable global service team.

2. How Extensive Is Solis' Global Service Network?

108 Service Centers and Stations Across Five Continents

According to Solis' October 2026 service network information, the company has 108 service centers and stations worldwide, supported by more than 300 customer service professionals.

The network spans five continents:

● China: 1 service center, 51 service stations

● Asia (excluding China): 4 centers, 16 stations

● Europe: 1 center, 16 stations

● Americas: 3 centers, 5 stations

● Africa: 2 centers, 8 stations

● Oceania: 1 center, 1 station

(Source: Solis Global Service Network information, October 2026.)

Through telephone, online and on-site assistance, Solis provides localized, manufacturer-level technical support. Its 2-hour response and 24-hour problem-resolution standard is also being extended to overseas markets.

First-Time Free On-Site Support for C&I ESS Projects

To support C&I energy storage deployment, Solis regional teams are introducing free on-site support for partners' first C&I ESS installation and commissioning.

Local engineers assist with system installation, operational verification, maintenance guidance and practical knowledge transfer, helping partners build expertise and improve project delivery.

3. How Does Solis Support C&I Energy Storage Delivery at Global Scale?

The Service Capabilities Behind 3 GW in Shipments

In 2026, Solis surpassed 3 GW in cumulative global shipments of 50–125 kW C&I hybrid energy storage inverters, marking a significant milestone in its energy storage business.

Behind this achievement are not only product innovation and growing global demand, but also on-site commissioning, multilingual technical support and localized service expertise.

As Solis expands its energy storage solutions worldwide, its global service network continues to support reliable project delivery and long-term customer success.

4. What International Recognition Has Solis' After-Sales Service Received?

Solis' localized service capabilities have received recognition across international markets.

India | Best After-Sales Service Company Award

With 10 years in India and a solar service portfolio exceeding 10 GW, Solis India received the Best After-Sales Service Company Award from EQ International.

Vietnam | Best After-Sales Service Team Award

Solis Vietnam received the Best After-Sales Service Team Award from SolarQuarter, recognizing its technical expertise, customer satisfaction and on-site support.

Malaysia | Leadership Award

Solis Malaysia received a Leadership Award at a local solar industry event, recognizing its contribution to service excellence.

These recognitions reflect Solis' continued commitment to professional, localized customer service.

5. How Does Solis Support Energy Storage Project Delivery and Customer Service?

Solis combines online technical support, on-site service and spare parts management to support customers throughout the energy storage system lifecycle.

● Online Support: Technical assistance through chat, email, hotlines and service portals, including troubleshooting, remote firmware updates and parameter configuration.

● On-Site Service: Local service teams and certified partners provide fault diagnosis, maintenance and component replacement when remote support is insufficient.

● Technical Escalation: Regional and headquarters-based technical teams work together to resolve complex issues, with direct access to R&D expertise.

● Spare Parts Support: A three-tier warehousing network—headquarters, regional and customer-level inventory—helps improve spare parts availability and service efficiency.

By integrating remote assistance with localized field service, Solis aims to deliver responsive, professional and reliable after-sales support worldwide.

6. 21 Years of Solis: Advancing as an Energy Storage Expert

Building on 21 years of industry experience, Solis continues to strengthen its role as an Energy Storage Expert, combining product innovation, system integration expertise and global service capabilities to support evolving customer needs.

From technical training to localized service delivery, Solis remains committed to helping customers achieve reliable, efficient and sustainable energy management.

Solis Service. Always by Your Side.